We understand that plans can change. Below is our cancellation policy to provide clarity and ensure a smooth process:

1. Cancellation Timeline and Refunds

• Cancellations made more than 7 days prior to the check-in date:
  Full refund of the booking amount.

• Cancellations made between 3 to 7 days prior to the check-in date:
  50% refund of the booking amount.

• Cancellations made less than 3 days prior to the check-in date:
  No refund.

• No-shows or early departures:
  No refund will be provided.

2. How to Cancel a Booking

• To cancel your reservation, please contact us via:
  • Phone: +91 85447 24352 / +91 78764 17499
  • Email: peakheavenstay@gmail.com
• Include your booking confirmation details (name, contact number, and booking date) when making a cancellation request.

3. Refund Process

• Refunds, if applicable, will be processed within 7 business days from the cancellation confirmation date.
• Refunds will be issued via the same payment method used at the time of booking.

4. Special Cases

• Force Majeure: In cases of natural disasters, political unrest, or other unforeseeable events, we will consider rescheduling your booking or issuing a partial refund at our discretion.
• Non-Refundable Rates: Bookings made under special promotions or non-refundable rates will not qualify for refunds.

Thank you for your understanding. If you have any concerns or need assistance, feel free to contact us.